Order Terms and conditions
MINIMUMS:
Minimums depend on garment qty and print color qty
1 color front print and 1 color back print minimum is 12
1 color+ front print and 1 color+ back print minimum is 36
ARTWORK:
Artwork creation is charged at an hourly rate of $35.00/hr. One hour minimum. This hourly rate applies to any changes made to artwork that is not submitted within the required guidelines. All provided artwork files are kept on file for reorder purposes only. Created and recreated artwork and artwork files remain the property of Shirt-Shak. Vellums, Films and Screens remain the property of Shirt-Shak and may be discarded without notice.
Artwork must be submitted print-ready in one of the following formats or additional fees may apply.
VECTOR ART:
Adobe Illustrator (.ai)
Encapsulated PostScript (.eps)
Portable Document Format (.pdf)
Vector files are preferred files. All fonts must be converted to outlines.
PHOTOSHOP FILES: (.psd)
Photoshop files must be CREATED at 300dpi or higher in the EXACT print size desired or larger.
JPEG and TIFF files are only accepted if saved at 300dpi in the EXACT print size.
All font layers must be rasterized.
Word (.doc), PowerPoint (.ppt), Excel (.xls), Rich Text Format (.rtf), Graphics Interchange Format (.gif),
Ping (.png), Bitmap (.bmp) files are NOT accepted.
Files submitted outside of these requirements are subject to additional charges and production delays.
ARTWORK APPROVAL:
All new artwork or copy changes are approved via digital proofs sent by email. Approval of artwork proof is required prior to production.
INK COLOR CHANGES:
Ink color changes are $15.00 per color per change. Ink color changes are not offered on minimum orders.
PAYMENT:
All orders must be paid in full prior to production. Accepted payment types are cash, check, and credit or debit card. All major credit cards are accepted. Payment of invoice will act as approval of invoice and digital proof even when no other verbal or written approval has been given.
CANCELLATIONS:
Orders can not be canceled after final approval and payment.
TURNAROUND TIME:
Average turnaround time is 7-10 business days from time of invoice and proof approval and receipt of payment. Turnaround time is based on customer needs and current production schedule. This turnaround time is not guaranteed. If an order is time sensitive, it is suggested to allow at least a full 2 weeks lead time for production. Orders are scheduled on a first come first serve basis. Orders over 1,000 pieces or multiple designs may require more time. Turnaround time begins upon approval of invoice, proof and receipt of payment.
RUSH ORDERS:
Turnaround in 3 business days: +30%
Turnaround in less than 1-2 business days: +50%
We do not offer same day printing services.
Rush order spaces are limited.
SHIPPING:
Orders requiring shipping will be shipped the following day after production.
Orders will be shipped via USPS, UPS, and or FEDEX
If you have a shipping account that you would like to use please email all of the info including address, and account number to sales@shirt-shak.com
REORDERS:
Reorders are subject to minimum order requirements and will be priced off of reorder qty.
SAMPLES:
Due to prohibitive costs, single printed samples are NOT offered. All art is a close representation of the final product. Do to different computer monitor profiles colors can and may seem different than what will actually be printed we try to make sure all printed images are close to the customers requested colors, garment colors and or ink types can effect the final color outcome. Shirt-Shak is not responsible for color correction and or adjustment from garment to garment.
GARMENT AVAILABILITY:
Shirt-Shak reserves the right to substitute garments of comparable brand and/or color when customer’s request is unavailable.
CUSTOMER SUPPLIED GARMENTS:
All garments supplied to Shirt-Shak for screen printing services must be NEW and UNWASHED. If supplying garments for multiple print designs, garments must be sorted and clearly labeled for each design. Individually bagged garments must be unbagged and sorted by size. Bagged and/or unsorted orders may be subject to a sorting fee of $50.00-100.00. Customers should supply a detailed list of garments being supplied, including Brand, Style Number, Color and Size, prior to drop shipping or dropping off garments in person. First and last name as well as invoice number must be included with the garments being dropped off. Garments may only be dropped off once an order has been placed, approved and paid for. Shirt-Shak reserves the right to not print customer supplied garments for any reason.
OVERAGE & UNDERAGE:
Due to unpredictable and unpreventable circumstances in the production process, mistakes can be made. All orders are subject to a +/- 3% misprint ratio. While it is rare that misprints will occur, it is common practice in the printing industry to maintain this policy. If an exact number is required, please include a 3% overage in your order.
RETURNS OR EXCHANGES:
All items are custom made Shirt-Shak does not offer returns or exchanges. To insure the accuracy of your order please review carefully before approving and paying for it.
DISCLAIMERS:
Shirt-Shak is not responsible for variances in size/color/construction of garments. Inks and garments can vary in appearance depending on brand and post-production care. Garments with foil, metallic inks or other specialty embellishing should be washed inside out to maximize washability and longevity of the print. Shirt-Shak reserves the right to refuse service without explanation.
NAMES & NUMBERS:
Individual personalization is available for additional fee. Please limit Names, and or nick names to a respectable level. (ANDERSON will fit, FREDDYS GRANDMAS BOYFRIEND does not work!) Shirt-Shak reserves the right to refuse to print any name and or logo that could be disruptive to anyone.
ORDER SORTING AND BAGGING:
Large school orders and or business orders that require multiple garments and or designs must be order by a total qty or submitted through our online order site or order forms (we can setup custom online forms for you and your students, team, or employees). If individual bagging of orders is to be applied please let us know before placing your order and or setting up your order form.